Shipping & Returns

SHIPPING

Processing Time

Defaux ships worldwide from the UK, within 1 to 5 business days upon confirmation of your order.
You will receive an email with a tracking number after the shipment is processed.
Defaux uses fully tracked Hermes Next Day Delivery Services . You can track your parcel online at www.hermes.co.uk once dispatched
If you prefer an alternative method of shipping, please contact us via e-mail to discuss your preferences.
 
Estimated Delivery Times
Hermes Next Day deliveries within the UK are estimated to arrive 1 to 2 working days after the parcel is mailed and international shipments are estimated to arrive within 5 to 7 business days. We also offer Proof of Delivery to ensure the customer signs for the package.
Shipping couriers are unable to guarantee estimated delivery dates due to the ongoing coronavirus pandemic and high volume of shipments. We thank you in advance for your understanding if any delays occur.
 
Charges
Defaux offers a flat rate for both domestic and international orders.
Domestic Shipping £8
International Shipping £15
 
Taxes And Custom Fees
International orders may be subject to local customs fees, duties, taxes, or tariffs. Such fees are NOT included in Defaux's shipping charge and are the recipient's responsibility. Please provide accurate contact information so customs officials can reach you.
 
Lost/Damaged Parcels

Defaux cannot be held responsible for any package lost, stolen, or damaged while in transit. In such a case, the customer would need to contact the shipping service provider and file a claim with them.

Defaux would be happy to help, but we are not able to issue a refund or exchange. Please provide correct address and contact details to avoid incurring reshipping fees for any items returned as undeliverable.

RETURN & EXCHANGE POLICY
Vintage and secondhand items are final sale without exception. All Defaux orders are not eligible for return, refund or exchange.

Vintage and pre-loved items may have minor flaws or imperfections as a result of gentle wear. Defaux notes any substantial flaws in an item's description. We also provide measurements, as vintage sizing typically differs from modern sizes. We will suggest a size range for each item, but these recommendations are not a guarantee. 

While we try to capture garment colors as accurately as possible, you may find slight variations due to lighting.

All Defaux pieces are handpicked vintage items, and only one of each piece is available. Be proud to own a unique garment that carries a story. Some items might have lost their original tags, but we are happy to answer any questions about brand, flaws, colour, fabric composition, or sizing prior to purchase.

For questions or additional photos, please contact us at hello@defaux.co.uk